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FAQ

Q: Who are Easy Airport Cars?

A: We are a specialist private transfer taxi service operating TO and FROM all London Airports. We provide our customers (travelers) with a licensed vehicle and a driver to transport them TO & FROM London Airports , Seaports, Hotels or any UK Postal Code. This is NOT a shared service; the vehicle is for your only use.
 
Q: What type of service do we provide?

A: Meet & Great Service. We provide our customers with both a licensed vehicle and a driver to your requested airports & destination of your choice.
 
Q: How easy is it to book a vehicle with Easy Airport Cars?

A: The name says it all, EASY! All you do is tell us:
  1. What type of vehicle you want.
  2. Where and when you want it.
 

Q: What area do you cover?

A: We cover most part of the UK for Pick-ups and drop-off. For areas not covered, we are happy to arrange your journey in-advance.

Q: How Long have we been in business.

A: Our management team have been in passenger transport & logistics business and have over 8 years of experience in passenger logistics. We aim to provide a first service that will not be matched. We are approved, licensed & regulated by the Public Carriage Office (PCO).

 

Q: Which airports do you cover?

A: We meet and greet passengers from the following airports:
    London Heathrow
    London Gatwick
    London Stansted
    London Luton
    London City

In addition, we also offer pick-ups & drop-off services to Southampton, Harwich and Dover cruises ports. Other journeys can also be arranged in advance with the UK.


Q: What type of vehicles do you have?

A: We have access to a huge range of vehicles from saloon, Estate, MPV and Multi-people carrier (MPV+).
 
Q: How early do I need to book my car?

A: We can provide service within 15 minutes sometimes, but the earlier you book, the better, 8 - 12 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0) 208 577 0123, or email us at booking@easyairportcars.com
 
Q: How can I pay for this service?

A: We accept all major credit cards as payment (secure server), alternatively, our experienced staff will accept your booking 24 hours a day.
 

Q: Can I pay in cash?

A: Yes you can to our driver in British sterling (£) at the end of your journey.

Q: Can I cancel my booking?

A: Yes, you can cancel a booking. Please see our Terms and Condition

Q: Is Easy Airport Cars licensed company?

A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Public Carriage Office (PCO). Our License No: is 04995

Q: Are you part of Easy Group?

A: No, we are not owned, affiliated or in partnership with Easy Group in anyway.

Q: Do you operate a fixed price policy?

A: The price you see is the price you pay. Our customers do not pay more than the quoted price. Credit or debit card payments incur a processing fee of £ 3.00. We do not charge VAT on any of our service.

Q: Do I need to pay in advance?

A: No you do not need to pay in advance. Cash will be paid to your driver at the end of your journey and for credit/ debit card will be processed during your booking.

Q: Do I have to book online. I would like to speak to someone?

A: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via our reservations line on: +44 (0) 020 8577 0123, lines are open 24 hours a day.


Q: Will you meet us at any time of day?

A: Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy a extra charge is at the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.

 
Q: Do I have to book online. I would like to speak to someone?

A: Our online booking is a very user friendly system which is easy to book with. But if you prefer to speak to one of our agents you can make a booking on the phone via our reservations line on: +44(0) 208 577 0123, lines are open 24 hours a day.
 

Q: How early do I need to book my car?

A: We can provide service within 15 minutes sometimes, but the earlier you book the better, 24 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0) 20 8577 0123, lines open 24 hours a day.

Q: What if my flight arrived early or delayed? Will I be charged extra?

A: At Easy Airport Cars, we constantly monitor flight arrivals before any drivers are dispatched, and we do NOT charge our customers for flight delays.

 

Q: What happens if my flight is cancelled?

A: Contact us as soon as possible on +44 (0) 208 577 0123. We will have monitored the flight and as a result we will not have dispatch a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

Q: What if I miss my flight?

A: Contact us as soon as possible on +44 (0) 20 8577 0123, We will have monitored the flight as a result we will have despatch a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charge. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD for 24 hours during which you are able to re-book at no extra charge.

Q: What happens if my flight is diverted to another airport?

A: Contact us as soon as possible on +44 (0) 20 8577 0123, We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.

 
Q: Where do I meet my driver when I land at the airport?

A: Drivers normally enter the terminal approximately 15 minutes after a flight has landed, they will hold an Easy Airport Car greeting board with your name on it and will be located by the information desk at whichever airport or terminal.
 

Q: What if I can not locate my driver?

A: Call our 24hr support line on +44 (0) 208 577 0123 quoting your booking ID or your name and our experienced staff will be ready to assist.

 

For any other questions that you may have, you can contact us on tel: +44 (0) 208 577 0123 or email the booking team on booking@easyairportcars.com

 
 
Get a Quote Tel: 0208 5770123
TYPE OF JOURNEY
London Heathrow Airport Taxi Transfer Cars
Saloon
London Heathrow Airport Taxi Transfer Cars
Estate
London Heathrow Airport Taxi Transfer Cars
MPV
London Heathrow Airport Taxi Transfer Cars
MPV+